LinkedIn Listens.
I can’t claim to have had any direct influence on the change, but the timing sure leans in my favor. After emailing LinkedIn and posting my last entry, “The Case of The Lying Link,” the My Profile page has changed (highlighting mine):
Each item in the “header” area now has an “Edit” link next to it, making it dead easy to know where to click to change the item. It may be a bit of overkill, but it certainly clears up a lot of confusion.
So whaddaya know? Customer feedback really can make a difference. And I feel as though LinkedIn actually cares about the experiences of its users, which makes me happier to stay on board and use the service. Kudos!
Update: It would appear that this post and my email to LinkedIn did indeed have a direct influence on the change. The next time you run into a frustrating interface, just remember that there may actually be something you can do about it. ;-)
