I’ve complained about bad customer service in the past, so it’s always refreshing to be the recipient of great customer service. I’ve been a customer of CD Baby for many years as they are a cost-effective outlet for some of my favorite bands. My recent purchase of the full-length 50 Foot Wave album produced this email notice in my inbox. I chuckle every time I get it because not only does it tell me that my order shipped (the day after I ordered, in fact) but it tells me with style:
Thanks for your order with CD Baby!
Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved ‘Bon Voyage!’ to your package, on its way to you, in our private CD Baby jet on this day, Sunday, June 26th.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as ‘Customer of the Year’. We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!
Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: 1-800-448-6369 email: firstname.lastname@example.org