Tuesday June 28, 2005

Now That's What I Call Customer Service!

I’ve complained about bad customer service in the past, so it’s always refreshing to be the recipient of great customer service. I’ve been a customer of CD Baby for many years as they are a cost-effective outlet for some of my favorite bands. My recent purchase of the full-length 50 Foot Wave album produced this email notice in my inbox. I chuckle every time I get it because not only does it tell me that my order shipped (the day after I ordered, in fact) but it tells me with style:

Jared –

Thanks for your order with CD Baby!

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved ‘Bon Voyage!’ to your package, on its way to you, in our private CD Baby jet on this day, Sunday, June 26th.

I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as ‘Customer of the Year’. We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!

Thank you once again,

Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: 1-800-448-6369 email: cdbaby@cdbaby.com
http://www.cdbaby.com

Commentary


Jan Brasna » 4434 days ago #

That’s just awesome… Is this generated or does this differ each time?

Abel Rios » 4434 days ago #

A very creative way of saying thank you. I love it when companies go out of their way to ensure that YOU the customer are ensured that they are the best company that fits your needs. That truly is excellent customer service.

Jared Christensen » 4434 days ago #

Jan – They may change it from time to time, but this is the only message I can rememeber getting. Still, it always makes me smile.

Shawn Grimes » 4434 days ago #

Now that is a great way to respond to a customers order. If only more companies would think about that sort of thing. It may be an auto-generated response, but it still feels very personable.

Jan Brasna » 4433 days ago #

Oh yes, it’s definitely great, I was just curious if it’s a template or they write a personal one each time ;)

Jesse Collins » 4433 days ago #

That made me laugh, man. That really made me laugh.

I may make a purchase just top get one of those.

Yannick L. » 4433 days ago #

LOL That is awesome. Very funny.

Tyler (capty) » 4433 days ago #

lovin the new site,
dunno how long its been up but im lovin it.

Nathan » 4433 days ago #

That’s awesome! Forget standing in line at Sam Goody, fighting mall traffic when the latest teen-pop-star album is released. This way, you don’t even have to go to the mall, and get far better customer service than if you had.

Dave » 4431 days ago #

That is great, adds some humour to the whole shopping experience. Much better than Amazon!

joe » 4431 days ago #

That’s really funny because I got that EXACT message from a different company. I wonder who is copying who.

Teh Dolphin » 4423 days ago #

That’s brilliant I love it. :)

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